Introduction
These Terms of Service govern access to and use of hsdcnmules.com, an e-commerce website selling women's shoes. The website is operated by Tsz Ming Limited. By accessing, browsing, or purchasing from hsdcnmules.com, you agree to these Terms. If you do not agree, you must not use hsdcnmules.com.
Eligibility
You must be of legal age in your jurisdiction to purchase from hsdcnmules.com. You agree to provide accurate, current, and complete information during checkout. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Products and Orders
Tsz Ming Limited sells women's shoes. Product images and colors are presented accurately. Minor variations may occur. All orders are subject to acceptance and availability. Tsz Ming Limited may cancel or refuse any order for suspected fraud, pricing errors, or stock unavailability. If an order is cancelled after payment, Tsz Ming Limited will issue a refund according to the refund terms in this document.
Pricing and Payment
Prices are displayed on hsdcnmules.com and may change without notice. You agree to pay all charges at the price in effect when you place your order. Payment must be completed through the payment methods available at checkout. You are responsible for any taxes, duties, or fees imposed by your jurisdiction. Tsz Ming Limited does not store complete payment card details on its servers.
Shipping and Delivery
Tsz Ming Limited ships to destinations supported at checkout. Shipping timelines depend on destination, carrier, customs clearance, and other factors outside Tsz Ming Limited control. Delivery estimates are not guaranteed. Tsz Ming Limited is not responsible for delays caused by incorrect addresses, customs, or carrier issues.
Returns and Refunds
Tsz Ming Limited offers a strict 14 days no-reason refund policy. You may request a refund for any reason within 14 days of receiving your order. The return window is exactly 14 days from the date of delivery. To request a refund, contact Tsz Ming Limited at [email protected]. Items must be returned in the condition received, with original packaging and tags attached. Tsz Ming Limited may reject a refund if the returned item is worn, damaged by you, altered, or missing components. You are responsible for return shipping costs unless the return is due to an error by Tsz Ming Limited.
Refund Processing Timeline
After Tsz Ming Limited approves a refund, refund processing and the arrival of funds in your account takes at least 14 days. This timeline applies to the review of the returned item, the approval decision, the initiation of the refund, and the posting of funds by your bank or payment provider. Tsz Ming Limited does not control bank processing times. You must allow at least 14 days for the refund to reach your account after approval.
PayPal Refunds
PayPal refunds take at least 14 days to process and appear in your PayPal account. Due to local laws, PayPal refunds in some regions may take up to 30 days. Tsz Ming Limited will initiate the PayPal refund after approval. The final posting time depends on PayPal and your regional banking rules. You agree that a PayPal refund is not complete until the funds are visible in your PayPal account.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Tsz Ming Limited at [email protected] within exactly 7 days of receipt. Your claim must contain your order number, photographs of the damage or defect, and a description of the issue. Tsz Ming Limited will review the claim and may request additional information. Claims submitted after exactly 7 days of receipt may be denied. Approved damaged or defective claims will be resolved by replacement, repair, or refund at the discretion of Tsz Ming Limited.
Governing Law
The governing law is Hong Kong law. These Terms of Service are governed by Hong Kong law. Any dispute arising from or relating to these Terms, hsdcnmules.com, or any purchase shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
Limitation of Liability
To the fullest extent permitted by law, Tsz Ming Limited is not liable for indirect, incidental, special, consequential, or punitive damages. Tsz Ming Limited total liability for any claim related to hsdcnmules.com or a purchase shall not exceed the amount you paid for the product giving rise to the claim. This limitation does not affect rights that cannot be waived under applicable law.
Intellectual Property
All text, images, logos, graphics, and software on hsdcnmules.com are owned by Tsz Ming Limited or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works without written permission from Tsz Ming Limited.
Privacy
Your use of hsdcnmules.com is also governed by the privacy practices of Tsz Ming Limited. Tsz Ming Limited collects and uses personal information to process orders, provide customer support, prevent fraud, and comply with legal obligations. You may contact Tsz Ming Limited at [email protected] for privacy requests.
Changes to These Terms
Tsz Ming Limited may update these Terms of Service at any time. The version posted on hsdcnmules.com applies to your use of the website and purchases made after posting. Your continued use of hsdcnmules.com after changes are posted constitutes acceptance of the updated Terms.
Contact Information
For questions about these Terms of Service, contact Tsz Ming Limited at [email protected]. Business address: 9/F, Cameron Plaza, 18 Cameron Road, Tsim Sha Tsui. Phone: +852 5566 6631. Website: hsdcnmules.com.
